Shipping & Returns
This Shipping & Returns document explains how Max Good (Hong Kong) Limited handles shipping, returns, refunds, and damaged goods for clothing orders placed through ewinnblazer.com. By placing an order, the buyer accepts the terms in this document.
Shipping Policy
Max Good (Hong Kong) Limited ships clothing orders to the destinations displayed at checkout. Shipping availability depends on the carrier service area. The buyer must provide a complete and accurate shipping address. Max Good (Hong Kong) Limited is not responsible for delivery failures caused by incorrect addresses, missing apartment numbers, inaccessible locations, or refused deliveries.
Order Processing
Max Good (Hong Kong) Limited processes orders after payment authorization and address verification. Orders are processed on business days. Max Good (Hong Kong) Limited may delay dispatch when additional verification is required. The buyer receives a dispatch confirmation when the order leaves the fulfillment location. Tracking information is provided when the carrier makes it available.
Shipping Costs
Shipping charges are displayed at checkout before payment. The buyer pays all shipping charges shown at checkout. Shipping charges are non-refundable. If a return is approved, the original shipping charges are not refunded unless local law requires a refund.
Delivery Timeframes
Delivery occurs according to the shipping method selected at checkout. The carrier controls final delivery. Max Good (Hong Kong) Limited does not guarantee specific delivery dates. Delivery timelines are standard carrier timelines and vary by destination. The buyer must monitor tracking information. If tracking shows delivered, the buyer must contact the carrier for delivery disputes.
Returns and Refunds
The buyer must contact Max Good (Hong Kong) Limited before returning any item. Unauthorized returns may be refused. Max Good (Hong Kong) Limited inspects every returned item. Refunds are issued only after inspection and approval. The return policy is separate from the damaged goods policy.
14-Day No-Reason Return Policy
Max Good (Hong Kong) Limited offers a strict 14-day no-reason return policy. The buyer may request a return within exactly 14 calendar days from the date of receipt. No reason is required. The return request must be submitted within exactly 14 calendar days. Requests submitted after exactly 14 calendar days from receipt are not eligible.
Return Conditions
Returned clothing must be unused, unworn, unwashed, and unaltered. All original tags must remain attached. The item must be returned in original packaging. The buyer must include the order number in the return package. Max Good (Hong Kong) Limited may refuse any return that does not meet these conditions.
Non-Returnable Items
Items that do not meet the return conditions are not returnable. Max Good (Hong Kong) Limited does not accept returns for any item that has been used, worn, washed, altered, or damaged after delivery. Items returned without original packaging and tags are not returnable. Items outside the 14-day return window are not returnable.
Damaged or Defective Goods
Any claim for damaged or defective items must be submitted within exactly 7 days of receipt. The buyer must contact Max Good (Hong Kong) Limited at [email protected] within exactly 7 days of receipt. The buyer must provide the order number, photographs of the damaged or defective item, and a description of the issue. Claims submitted after exactly 7 days from receipt are not eligible. This 7-day claim period matches the Terms of Service.
Return Process
Step 1: The buyer contacts Max Good (Hong Kong) Limited at [email protected] within exactly 14 calendar days from receipt. The buyer provides the order number and the item requested for return.
Step 2: Max Good (Hong Kong) Limited reviews the request and sends return authorization instructions. The buyer must not ship any item before receiving return authorization.
Step 3: The buyer packs the clothing securely in original packaging with all original tags attached. The buyer includes the order number inside the package.
Step 4: The buyer ships the return package to the return address. The recipient must be Max Good (Hong Kong) Limited, the contact phone is +852 4448 9836, and the specific return address is FLAT/RM 04 11/F GLOBAL TRADE SQUARE 21 WONG CHUK HANG ROAD WONG CHUK HANG HK.
Step 5: The buyer sends the return tracking number to Max Good (Hong Kong) Limited at [email protected].
Step 6: Max Good (Hong Kong) Limited inspects the returned item after delivery. Max Good (Hong Kong) Limited approves or refuses the return based on the return conditions.
Step 7: If approved, Max Good (Hong Kong) Limited initiates the refund to the original payment method. The refund arrival time is at least 14 days.
Return Shipping Costs
The buyer completely bears all return shipping costs. Max Good (Hong Kong) Limited does not provide prepaid return labels. Max Good (Hong Kong) Limited does not reimburse return shipping charges. The buyer must pay the carrier directly. Return shipping costs are non-refundable.
Return Address and Contact Details
The recipient must be Max Good (Hong Kong) Limited, the contact phone is +852 4448 9836, and the specific return address is FLAT/RM 04 11/F GLOBAL TRADE SQUARE 21 WONG CHUK HANG ROAD WONG CHUK HANG HK.
Refund Processing Times
Max Good (Hong Kong) Limited initiates refunds after return approval. The refund arrival time is at least 14 days. The refunded amount may take longer depending on the payment provider, bank, or financial institution. The buyer must allow at least 14 days for the refund to arrive. Max Good (Hong Kong) Limited does not control payment provider processing times.
PayPal Refunds
PayPal refunds take at least 14 days. However, local laws require up to 30 days for PayPal refunds in some regions. The buyer must allow up to 30 days when local law applies. The buyer must contact PayPal for additional payment provider delays after Max Good (Hong Kong) Limited initiates the refund.
Chargebacks and Disputes
The buyer must contact Max Good (Hong Kong) Limited before initiating a chargeback or payment dispute. Max Good (Hong Kong) Limited may provide return and refund records to the payment provider. Chargebacks do not replace the return process.
Contact Information
For questions about shipping and returns, contact Max Good (Hong Kong) Limited at [email protected], phone +852 4448 9836, address FLAT/RM 04 11/F GLOBAL TRADE SQUARE 21 WONG CHUK HANG ROAD WONG CHUK HANG HK, or website ewinnblazer.com.